Customer Service Representative at Start Innovation Hub

Job Description

• Tackle customer challenges and quickly solve problems that may arise before, during or after business transactions.
• Engage with customers across multiple platforms including chat, social media, phone, and email.
• Acknowledging and resolving customer complaints
• Keep records of customer interactions, process customer accounts, and file documents
• Knowing our services inside and out so that you can answer questions
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process.
• Generate sales leads
• Build sustainable relationships and trust with customers through open and interactive communication.
• Document trends and patterns in customer experiences to develop creative solutions that aid both our customers and your colleagues across all teams, including design, operations, and marketing.

Qualifications

• Minimum Qualification: 1st Degree.
• Experience Level: Mid level.
• Experience Length: 2 years.
• Excellent written and verbal communication skills and a knack for the social media one-liner.
• Proficiency with multiple social media platforms, Google Suite, and other communication apps.
• Customer orientation and ability to adapt/respond to different types of characters
• Analytical and problem-solving skills.
• Excellent listening skills and an empathetic voice and manner
• Good knowledge of computer software and office systems.
• You’re the kind of person who is on it before being asked. You believe in striking that perfect balance between dreaming and doing. You’re motivated and highly focused.
• We’re masters of prioritization. You can pivot and shift priorities with complete flexibility. Regardless of when distractions arise, your time management and resource planning skills keep everything running smoothly.
• We communicate, even when it’s hard so we value your intentional and constructive feedback that  moves the business forward.
• We are curious and creative. You must believe in everyday adventure and you can learn something (big or small) in everything we do.