Customer Service Representative/Secretary at Confidence Microfinance Bank

Key Responsibilities:Interested and qualified candidates should send their CV to [support@confidencebank.ng] using the job title as the subject of the mail.

Customer Service Duties:

• Attend to customer inquiries via phone, email, and in-person.
• Provide accurate information regarding products/services.
• Manage customer complaints and escalate unresolved issues to appropriate departments.
• Maintain records of customer interactions and transactions.

Secretarial Duties:
 

• Manage front desk operations and maintain a welcoming office environment.
• Schedule appointments and manage calendars for staff or executives.
• Prepare and manage correspondence, reports, and other office documents.
• Maintain filing systems and organize company records efficiently.
• Support the administrative needs of various departments as required.

Requirements:

• Education: Minimum of a B.Sc. in Educational Management, Mass Communication, or related fields.
• NYSC: Must have completed the National Youth Service Corps (NYSC) program.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Good organizational and time-management abilities.
• Strong interpersonal skills with a customer-centric approach.
• Ability to multitask and work independently in a fast-paced environment.
• Prior experience in customer service or administrative support is an advantage