Customer Service Representative  at People Capacity Management

Job Summary:

• The Customer service representative will serve as the first point of contact for our clients, manage inquiries, handle requests, and coordinate personalized services to ensure customer satisfaction and loyalty.

Key Responsibilities:

• Respond promptly and professionally to our existing and prospective customer inquiries via phone, email, and chat.
• Ensure personalized concierge-level services, including making reservations, travel arrangements, event bookings, and handling special client requests.
• Understand the clients’ preferences and tailor service delivery to meet individual needs.
• Coordinate effectively with service providers, vendors, and internal teams to fulfill client requests efficiently.
• Resolve customers’ complaints or concerns with empathy, efficiency, and professionalism.
• Ensure the accurate documentation of all client interactions, preferences, and transactions using CRM systems.
• Proactively follow up with clients to confirm satisfaction with previously rendered services and offer additional assistance.
• Stay up to date on local and international services, venues, and events to provide relevant recommendations.

Qualifications and Requirements:

• 2–3 years of experience in customer service, with a focus on luxury, concierge, or hospitality services.
• Proven track record of delivering high-quality, personalized client support.
• Excellent verbal and written communication skills.
• High emotional intelligence, discretion, and professionalism in client interactions.
• Strong organizational and time-management skills.
• Proficiency in CRM software and MS Office Suite.
• Flexibility to work evenings, weekends, or holidays as required.
• Bachelor’s degree in hospitality, Business Administration, or a related field (preferred).