Customer Service Representative at HandyPros

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide product and service information to resolve issues.
• Maintain accurate customer records and logs.
• Process orders, returns, and complaints efficiently.
• Communicate customer feedback to relevant departments.
• Ensure a positive customer experience with every interaction.
• Meet KPIs related to response time and satisfaction rates.
• Support marketing or promotional campaigns when required.