Customer Service Representative at GUO Transport Company Limited

Role / Responsibilities
Transport:

• Check and validate all passenger payments for tickets/luggage and issue boarding passes.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
• Demonstrate innovation and creativity in the execution of all duties.

Work schedule for this job role is as stated below:

• 5:00am-1:30pm (morning shift)
• 1:00pm-8:00pm (Afternoon shift)
• Mondays to Sundays with one day off every week.