Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.
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Provide exceptional service to our walk in customers. The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries and ensuring a seamless customer experience at our station.
Greet and assist walk-in customers in a friendly and professional manner.
Provide information about our logistics, services, pricing and delivery options.
Answer customer inquiries related to parcel registration, collection, and general logistics process
Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
Verify customer identification and collect necessary information for the registration process.
Facilitate the smooth and secure collection of parcels by verifying customer details and providing the correct parcels.
Ensure adherence to parcel release protocols and document any deviations
Address and resolve customer concerns, issues or complaints promptly and professionally.
Collaborate with the other unit to resolve complex issues and provide feedback to improve service quality.
Handle cash transactions accurately and securely issuing receipts and maintaining an organized cash register.
Adhere to company policies and procedures related to financial transactions.
Collaborate with central processing station(CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
Ensure compliance with company policies industry regulations and qualifying standards.
Stay informed about updates in logistics processes and share relevant information with the team.
Requirements
Interested candidates should possess a Bachelor's Degree / HND in relevant fields with 1 - 3 years work experience.
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