Customer Service Representative at Clinix Healthcare Nigeria

Job Responsibilities

• Attend to patients and clients promptly with a friendly and professional attitude.
• Handle inquiries via phone, email, and in-person.
• Provide accurate information on services, appointments, and processes.
• Assist with patient registration, billing guidance, and service scheduling.
• Manage complaints and escalate unresolved issues appropriately.
• Maintain proper documentation and ensure confidentiality of patient information.
• Support daily administrative operations as required.

Requirements & Qualifications

• A minimum of OND/HND/BSc in any relevant field.
• At least 1–2 years experience in customer service, preferably in the healthcare or service industry.
• Strong communication and interpersonal skills.
• Proficiency in computer use (MS Word, Excel, and CRM tools).
• Excellent command of spoken and written English.
• Ability to multitask, work under pressure, and maintain professionalism.
• Must be customer-oriented with a positive attitude.

Key Skills

• Active listening
• Problem-solving
• Emotional intelligence
• Time management
• Conflict resolution
• Attention to detail
• Teamwork and adaptability