Customer Service Rep/ Social Media Manager at Rexobe Consult

Job Details

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Organize leads
• Respond to messages from the ads
• Close sales
• Follow up with prospects and remarket to leads
• Organize leads
• Send broadcast messages on Whatsapp
• Check on clients jobs with the operation team
• Update clients on the status of their jobs from time to time
• Upon completion, inform clients and get delivery detailsfrom them
• Send soft copies of documents to clients
• Confirm status of delivery Operation supervisor
• Confirm receipt of dispatched jobs from clients and obtain feedback
• Send payment receipt and invoices to clients
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Manage our Social media accounts and respond to comments and queries
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive attitude and calmly respond to customers’ complaints
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers’ needs
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions
• Upsell products and services to customers when appropriate
• Collaborate with other departments to resolve customer issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call volume, Closing required number of sales per day, Meet sales target for the month and resolution time
• Adapt to new technologies and processes as they are implemented
• Participate in training and development programs to improve customer service skills and knowledge
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Provide feedback to management on customer issues, concerns, and trends.
• Providing proactive customer outreach