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  • Posted: Jan 2, 2025
    Deadline: Not specified
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    Customer Service Rep/ Social Media Manager

    Job Details

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Organize leads
    • Respond to messages from the ads
    • Close sales
    • Follow up with prospects and remarket to leads
    • Organize leads
    • Send broadcast messages on Whatsapp
    • Check on clients jobs with the operation team
    • Update clients on the status of their jobs from time to time
    • Upon completion, inform clients and get delivery detailsfrom them
    • Send soft copies of documents to clients
    • Confirm status of delivery Operation supervisor
    • Confirm receipt of dispatched jobs from clients and obtain feedback
    • Send payment receipt and invoices to clients
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Manage our Social media accounts and respond to comments and queries
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support.
    • Maintain a positive attitude and calmly respond to customers’ complaints
    • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
    • Recommend possible products to meet the customers’ needs
    • Refer issues and questions to managers if necessary
    • Prepare product and customer reports by gathering data collected during customer interactions
    • Upsell products and services to customers when appropriate
    • Collaborate with other departments to resolve customer issues and concerns
    • Maintain a positive and professional attitude at all times
    • Continuously improve your knowledge of products and services
    • Meet or exceed performance targets, such as call volume, Closing required number of sales per day, Meet sales target for the month and resolution time
    • Adapt to new technologies and processes as they are implemented
    • Participate in training and development programs to improve customer service skills and knowledge
    • Contribute to team goals and initiatives to improve customer satisfaction and retention
    • Provide feedback to management on customer issues, concerns, and trends.
    • Providing proactive customer outreach

    Method of Application

    This job has expired or closed. Application is no longer allowed

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