Customer Service Personnel at Domeo Resources International (DRI)

Job Summary:

The Customer Service Personnel will serve as the first point of contact for customers, ensuring a positive service experience. The ideal candidate will handle inquiries, provide accurate information, resolve complaints, and maintain a friendly and professional attitude at all times.

Key Responsibilities:

• Attend to customer inquiries via phone calls, messages, emails, and in-person visits.
• Provide timely and accurate information about products and services.
• Resolve customer complaints with professionalism and escalate issues when necessary.
• Manage and update customer records and reports.
• Maintain a clean and organized customer service desk.
• Follow up with customers to ensure satisfaction.
• Support other departments when customer-related issues arise.
• Ensure excellent service delivery that promotes customer retention.

Requirements:

• OND/NCE/HND/BSc in any relevant field.
• Proven experience in customer service or a similar role is an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and work under pressure.
• Proficiency in basic computer applications (MS Word, Excel, email).
• Friendly, patient, and professional attitude.

Additional Skills:

• Ability to work well in a team.
• Strong customer-focused mindset.
• Good organizational and time-management skills.