Job Opportunities at Domeo Resource International

Job Summary:

The Guest Experience Officer is responsible for ensuring that every guest enjoys a smooth, welcoming, and memorable experience. The role involves providing exceptional customer service, responding to guest inquiries, managing complaints professionally, and coordinating with different departments to maintain high service standards.

Key Responsibilities:

• Welcome guests warmly and ensure a seamless check-in and check-out process.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Maintain accurate records of guest interactions and feedback.
• Coordinate with housekeeping, front desk, and other departments to meet guest needs.
• Ensure guests are comfortable and satisfied throughout their stay.
• Address complaints tactfully and escalate issues when necessary.
• Promote hotel services, facilities, and special offers.
• Monitor guest satisfaction and follow up to ensure issues are resolved.
• Maintain a high level of professionalism and hospitality at all times.

Requirements:

• Minimum of OND/HND/BSc in Hospitality, Management, or a related field.
• Proven experience in customer service or guest relations is an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in basic computer applications.
• Friendly, well-presented, and customer-focused.

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Job Summary:

The Customer Service Personnel will serve as the first point of contact for customers, ensuring a positive service experience. The ideal candidate will handle inquiries, provide accurate information, resolve complaints, and maintain a friendly and professional attitude at all times.

Key Responsibilities:

• Attend to customer inquiries via phone calls, messages, emails, and in-person visits.
• Provide timely and accurate information about products and services.
• Resolve customer complaints with professionalism and escalate issues when necessary.
• Manage and update customer records and reports.
• Maintain a clean and organized customer service desk.
• Follow up with customers to ensure satisfaction.
• Support other departments when customer-related issues arise.
• Ensure excellent service delivery that promotes customer retention.

Requirements:

• OND/NCE/HND/BSc in any relevant field.
• Proven experience in customer service or a similar role is an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and work under pressure.
• Proficiency in basic computer applications (MS Word, Excel, email).
• Friendly, patient, and professional attitude.

Additional Skills:

• Ability to work well in a team.
• Strong customer-focused mindset.
• Good organizational and time-management skills.

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Main Function

• The Cashier is responsible for handling all cash transactions accurately and efficiently, providing excellent customer service, and maintaining accurate financial records.
• The role ensures that all sales are properly recorded, receipts are issued, and cash is safely reconciled at the end of each shift.
• The ideal candidate must be reliable, attentive to detail, and customer-focused, with strong numerical and interpersonal skills.

Role Responsibilities

Cash Handling and Transactions:

• Receive payments from customers in cash, credit, or other forms of payment.
• Issue receipts, refunds, and change to customers accurately.
• Process sales transactions efficiently using POS systems or registers.
• Verify and record cash amounts before and after shifts to ensure accuracy.
• Ensure all transactions are properly entered and documented in the accounting system.

Customer Service:

• Provide excellent service to customers during billing and payment processes.
• Greet customers warmly and respond politely to inquiries.
• Resolve basic billing or transaction-related issues in a courteous and professional manner.
• Maintain a friendly and professional demeanor to promote a positive customer experience.

Record Keeping and Reconciliation:

• Maintain accurate records of daily transactions and sales reports.
• Reconcile cash drawers at the end of each shift and report discrepancies immediately.
• Prepare and submit daily sales summaries and payment reports to the Accountant or Manager.
• Ensure accurate documentation of cash inflows and outflows.

POS and System Management:

• Operate point-of-sale (POS) terminals efficiently.
• Ensure all items are scanned or entered correctly into the system.
• Report POS malfunctions or errors to supervisors promptly.
• Assist in updating product prices and inventory information in the system when required.

Cash Security and Compliance:

• Handle all financial transactions in compliance with company policies and procedures.
• Safeguard all cash and valuables during and after shift hours.
• Ensure adherence to internal control processes and audit standards.
• Report suspicious activities or security breaches related to cash handling.

Teamwork and Communication:

• Work collaboratively with sales, kitchen, and management teams to ensure smooth operations.
• Communicate effectively with colleagues regarding sales, refunds, and account issues.
• Assist in training new cashiers or interns when necessary.
• Maintain a positive and supportive work environment.

Administrative and Support Duties:

• Assist with inventory counting, restocking, and display arrangement when needed.
• Provide support during peak hours or events.
• Participate in periodic audits and financial reviews.
• Ensure the cashier’s workstation is neat, organized, and fully equipped.

Experience / Qualification

• Minimum of OND, NCE, or equivalent qualification in Accounting, Business Administration, or related field.
• 2 - 4 years of relevant experience in cash handling, retail, hospitality, or customer service.
• Proficiency in POS systems and basic accounting principles.
• Experience in retail, food service, or hospitality environments will be an advantage.
• Certification in cash management or customer service is an added advantage.

Competencies/Skills:

• Excellent numerical accuracy and attention to detail.
• Strong communication and customer service skills.
• Ability to operate POS systems and handle electronic payments.
• Trustworthy and responsible in handling financial transactions.
• Basic computer literacy (Microsoft Excel, Word, and accounting systems).
• Organizational and multitasking abilities.
• Ability to work efficiently under pressure.
• Time management and reliability.

Behavioural Qualities / Other Competences

• High level of integrity and honesty.
• Neat personal appearance and professionalism.
• Punctual, dependable, and disciplined.
• Calm and courteous when handling customers.
• Positive attitude and willingness to assist others.
• Strong work ethics and accountability.
• Adaptable and cooperative team player.