Customer Service Officer at Tyonex Nigeria Limited

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or in person
• Resolve customer complaints and issues promptly and professionally
• Provide accurate information about products, services, and policies
• Process orders, forms, applications, and requests
• Maintain customer records and update account information as needed
• Escalate unresolved issues to the appropriate department or supervisor
• Collaborate with team members to improve overall customer satisfaction

Requirements

• High School Diploma or equivalent (additional qualifications in customer service or administration are a plus)
• Previous experience in a customer service or front-desk role preferred.
• 2 to 3 years of experience as a Medical Sales Representative
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work under pressure
• Computer literacy.