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  • Posted: Nov 10, 2021
    Deadline: Nov 13, 2021
  • Spectrum Microfinance Bank is a customer centric retail financial institution driven by technology; licensed by the Central Bank of Nigeria (CBN) to support economic growth and development through microfinancing.
    Read more about this company


    Customer Service Officer

    Location: Ikotun, Lagos

    Job Description

    • Provide splendid customer service to customers in a friendly and courteous manner at all times
    • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
    • Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
    • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with within the process of discharging duties
    • Inform and suggest new banking products to customers
    • Provide information to customers on their account status and account balances
    • Open new bank accounts according to laid down rules and guidelines
    • Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
    • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
    • Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
    • Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
    • Ensure that customers’ confidential information is properly protected and only used for official purposes
    • Channel complex customer complaints and challenges to the right quarters for effective resolution
    • Ensure all uploaded documents for account opening are reviewed and submitted to the HOP for approval. Where there is a waiver for outstanding documents, the customer service officer is to take note and record it in an excel format.
    • Ensure all the issues that arise during the account opening are resolved before the close of business.
    • Ensure all the complaints are registered and the report gets to the HOP desk daily, weekly and monthly.
    • Ensure all the acknowledgement copies of investment are uploaded on the CBA for record purposes.
    • Execute all other jobs as assigned by the team lead, head of operations and management.
    • Ensure compliance with policy and operational manual bank.


    • Interested candidates should possess an OND / NCE qualification
    • 1 - 4 years of relevant work experience.


    • N50,000 Monthly.

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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