Customer Service Officer at Smile 360 Dental Specialists

Job Description

• We are seeking a passionate and customer-centric individual to join our team as a Customer Experience Officer.
• The ideal candidate will be responsible for ensuring an outstanding experience for our patients from the moment they enter our practice until their departure.

Key Responsibilities

• Greet and welcome patients upon arrival, providing a warm and friendly atmosphere
• Manage patient appointments, inquiries, and follow-ups promptly and efficiently
• Ensure the waiting area and reception are clean, organized, and presentable
• Assist in maintaining patient records and confidential information
• Coordinate with the clinical team to ensure smooth patient flow and address any patient concerns
• Collect feedback from patients to continuously improve our services and patient experience
• Handle payment transactions and insurance claims accurately.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, or related field
• Proven experience in a customer service role, preferably in a healthcare setting
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Knowledge of dental procedures and terminology is a plus
• Proficiency in Microsoft Office applications.

Benefits

• Competitive salary
• Training and professional development opportunities
• Health insurance coverage
• Friendly and supportive work environment
• Opportunity to grow within a reputable dental practice.