Jobs at Smile 360 Dental Specialists

Role Summary

• This is not a traditional clinic COO role.
• The organisation is seeking an Enterprise Integrator — a senior operational leader capable of translating strategic priorities into disciplined execution across multiple business functions.
• The COO will play a central role in strengthening operational systems, improving margin performance, building scalable governance frameworks, and ensuring alignment across leadership teams.

Core Responsibilities
Enterprise Operational Leadership:

•  Translate organisational strategy into measurable operational execution
• Strengthen cross-functional coordination and execution discipline
• Improve organisational operating rhythms and decision-making speed
• Drive operational performance management across departments.

Financial Performance & Margin Discipline:

• Drive EBITDA and margin improvement through operational discipline
• Identify and eliminate margin leakage across the organisation
• Strengthen cost governance, procurement discipline, and working capital management
• Support financial sustainability through operational efficiency.

Revenue Performance & Conversion Optimisation:

• Improve conversion performance and revenue realisation
• Align marketing, clinical capacity, and patient experience to support growth
• Strengthen operational drivers of revenue and service utilisation.

Systems, Processes & Governance:

• Institutionalise SOPs, operational dashboards, and performance frameworks
• Strengthen governance, reporting, and compliance structures
• Build scalable operational systems that support enterprise growth
• Improve operational visibility and leadership accountability.

Leadership & Organisational Effectiveness:

• Provide execution leadership across multiple business units
• Strengthen accountability and performance management across departments
• Build a disciplined, ownership-driven leadership culture
• Reduce executive firefighting by implementing effective systems.

Success Metrics (First 12–18 Months)

• EBITDA and margin improvement
• Improved conversion and revenue realisation
• Stronger operational governance and systems discipline
• Improved leadership accountability and execution speed
• Operational readiness for continued organisational growth.

Ideal Candidate Profile:

• We are seeking a senior operator with proven experience scaling complex service organisations.

Required Experience:

• 12–15 years of progressive leadership experience
• Proven senior operator in multi-site healthcare environments (hospital, diagnostics, dental, or similar)
• Demonstrated success in improving margin performance and operational efficiency
• Track record of building systems and scaling enterprise operations
• Experience operating within fast-growing or founder-led organisations.

Key Capabilities:
The successful candidate must demonstrate:

• Strong financial acumen with margin and cost optimisation impact
• Ability to translate strategy into disciplined execution
• Strong leadership presence and ability to influence senior teams
• High execution capacity, emotional intelligence, and governance mindset
• Ability to lead senior teams and influence strong personalities
• Comfort operating as an execution partner to a founder-CEO.

Reporting Structure:

• The Chief Operating Officer will report directly to the Chief Executive Officer and serve as a core member of the Executive Leadership Team.
• This is a Board-visible leadership role responsible for driving operational execution and strengthening organisational performance.

Why Join Smile360
This role offers a unique opportunity to:

• Partner directly with the CEO in shaping the next phase of organisational growth
• Build scalable operational systems in a fast-growing healthcare platform
• Drive measurable financial and operational impact
• Lead enterprise execution across a growing multi-location healthcare organisation
• This is a role for a builder and operator — someone passionate about improving systems, strengthening governance, and driving disciplined execution.

go to method of application »

Job Description

• We are seeking a passionate and customer-centric individual to join our team as a Customer Experience Officer.
• The ideal candidate will be responsible for ensuring an outstanding experience for our patients from the moment they enter our practice until their departure.

Key Responsibilities

• Greet and welcome patients upon arrival, providing a warm and friendly atmosphere
• Manage patient appointments, inquiries, and follow-ups promptly and efficiently
• Ensure the waiting area and reception are clean, organized, and presentable
• Assist in maintaining patient records and confidential information
• Coordinate with the clinical team to ensure smooth patient flow and address any patient concerns
• Collect feedback from patients to continuously improve our services and patient experience
• Handle payment transactions and insurance claims accurately.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, or related field
• Proven experience in a customer service role, preferably in a healthcare setting
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Knowledge of dental procedures and terminology is a plus
• Proficiency in Microsoft Office applications.

Benefits

• Competitive salary
• Training and professional development opportunities
• Health insurance coverage
• Friendly and supportive work environment
• Opportunity to grow within a reputable dental practice.