Customer Service Officer at Purplyte Integrated Services Limited

Job Description

• Collaborate with sales team to understand customer requirements and provide sales support
• Ensure all of the information required to service new products is known by the product group
• Coordinate and host customer visits
• Organize conferences for customers, dealers, suppliers and
• Manage to solve customer inquiry on product related issue
• Provide high quality technical support to customers
• Work closely with the Automation Field and Repair Center team
• Design and present technical presentations to internal group
• Actively participate in service escalation meetings
• Verify clarity, accuracy and quality of technical documentation
• Escalate as appropriate, situations where customer satisfaction is compromised and to ensure contractual obligations are met.

Requirements

• A Bachelor's Degree, preferably in Business Admin, Economics and related course
• 3 years experience as a customer servie officer
• Basic skills (Word,power point & Excel)
• A real desire to assist our customers and employees
• Boundless enthusiasm
• Punctuality and reliability a must!
• Basic level skills in Microsoft Word.