Customer Service Officer, Import Documentation at Hapag-Lloyd AG

About the Job

• The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent.  Knowledge of Hapag-Lloyd products and ensuring customer requirements are met. 

Your Tasks

• Issue correct invoice to customers and ensure invoices are sent timeously.
• Receiving all import docs daily and processing Import Releases against freight/landside charges due, bill of entry, cargo dues and original bill of lading.
• Receiving and updated FIS with surrendered OBL
• Maintain FIS to show release status and Payment and Document retrieval status
• Updating the internal system FIS and Navis with release details.
• Archiving of vessels and keeping files in line with ISO standards.
• Clearing OUFC report
• Customer Problem Solving

Key Performance Indicators (KPI’S)

• Issue and send invoice within 30 minutes after receiving request.
• Ensure zero error in release documentation.
• Issue delivery order to customers within 30 minutes of receiving release documents
•   Send delivery orders to terminals within one hour after release of shipment.
•   Clearing OUFC report daily as generated from FIS.

Your Profile

• Candidates should possess an University Degree.
• Must have 3-5 years’ experience in a customer service role, preferably in the maritime sector
• Excellent communication skills.
• Comprehensive knowledge of FIS and other HL systems.
• Working knowledge of MS Office.
• Result driven team player with a proactive attitude.
• Ability to work under pressure.
• Goal and deadline driven.
• Good time management skills.
• Receptive and be able to grasp new ideas and motivate oneself for personal development. 

We Offer

• The opportunity to introduce solutions of which you are personally convinced
• Excellent opportunities for further development, supported by a spacious range of training and development opportunities
• Competitive remuneration
• Health and life Insurance benefit