Jobs at Hapag-Lloyd AG

About the Job

• The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent.  Knowledge of Hapag-Lloyd products and ensuring customer requirements are met. 

Your Tasks

• Issue correct invoice to customers and ensure invoices are sent timeously.
• Receiving all import docs daily and processing Import Releases against freight/landside charges due, bill of entry, cargo dues and original bill of lading.
• Receiving and updated FIS with surrendered OBL
• Maintain FIS to show release status and Payment and Document retrieval status
• Updating the internal system FIS and Navis with release details.
• Archiving of vessels and keeping files in line with ISO standards.
• Clearing OUFC report
• Customer Problem Solving

Key Performance Indicators (KPI’S)

• Issue and send invoice within 30 minutes after receiving request.
• Ensure zero error in release documentation.
• Issue delivery order to customers within 30 minutes of receiving release documents
•   Send delivery orders to terminals within one hour after release of shipment.
•   Clearing OUFC report daily as generated from FIS.

Your Profile

• Candidates should possess an University Degree.
• Must have 3-5 years’ experience in a customer service role, preferably in the maritime sector
• Excellent communication skills.
• Comprehensive knowledge of FIS and other HL systems.
• Working knowledge of MS Office.
• Result driven team player with a proactive attitude.
• Ability to work under pressure.
• Goal and deadline driven.
• Good time management skills.
• Receptive and be able to grasp new ideas and motivate oneself for personal development. 

We Offer

• The opportunity to introduce solutions of which you are personally convinced
• Excellent opportunities for further development, supported by a spacious range of training and development opportunities
• Competitive remuneration
• Health and life Insurance benefit

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About the Job

• The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent.  Knowledge of Hapag-Lloyd products and ensuring customer requirements are met. 

Your Tasks

• Receive shipping instruction directly or via EDI /QSC
• Create Maritime Transport Documents and assign transport parties/QSC
• Retrieve Revenues and cross check with sales department /QSC
• Create prepaid invoices
• Liaise with Operations for confirmation of Loaded containers
• Release Maritime Transport Documents and Invoices
• Supply authorities with manifest data
• Transmit manifest to all relevant Customs & NPA
• Handle customs Clearance
• Clarify all customer queries
• Provide customers with shipping details
• Communicate with customer in case of exception handling of shipments
• Handling and execution of internal security requirements
• Customers deadline 24 hours prior loading
• Invoicing completeness 2 days after vessel has sailed/QSC
• Invoicing accuracy
• Issue Telex Release instruction or MTD

Key Performance Indicators (KPI’S)

• Manifest submission to NPA within 48 hours after sail of vessel
• Vessel cleanup, 48 hours after vessel sailing
• To ensure no manual SI
• Receive export documents from customers 48 hours prior vessel arrival

Your Profile

• Candidates should possess a University Degree.
• Minimum 3-5 years’ experience in a customer service role, preferably in the maritime sector
• Excellent communication skills.
• Comprehensive knowledge of FIS and other HL systems.
• Working knowledge of MS Office.
• Result driven team player with a proactive attitude.
• Ability to work under pressure.
• Goal and deadline driven.
• Good time management skills.
• Receptive and be able to grasp new ideas and motivate oneself for personal development. 

We Offer

• The opportunity to introduce solutions of which you are personally convinced
• Excellent opportunities for further development, supported by a spacious range of training and development opportunities
• Competitive remuneration
• Health and life Insurance benefit

We Offer

• The opportunity to introduce solutions of which you are personally convinced
• Excellent opportunities for further development, supported by a spacious range of training and development opportunities
• Competitive remuneration
• Health and life Insurance benefit

go to method of application »

About the Job

• To drive day-to-day berth prospect agreements with terminals, focusing on the fast turnaround of vessels to meet network requirements. 
• Monitors operational progress and drives proforma optimizations in collaboration with Network Execution.

Your Tasks

• In coordination with Network Execution - liaises with the terminal operator to ensure the most optimal berthing lineup for incoming vessels and proactively monitors ETA and ETC progress.
• Create/maintain a master-berthing plan with ideal vessel placement positions considering forecasted volume, crane intensity, expected rates of production, and yard utilization
• Formulate reports & Visual Management for the terminal performance team based on the defined KPIs and leading measure (Berth delay Situation Report / Weekly Operation Report)
• Monitors congestions & contingencies (Weather/ Strikes/ Accident), predict the impact and pro-actively work with Network Execution for recovery
• Creates & maintains the Regional Berthing Playbook, not limited to terminals’ preference, the alignment, and strategies for negotiation.
• Optimizes the berth plan to secure T/S connections and maximize vessel utilization as per the plan defined by Cargo Control and TS Regional teams
• In coordination with Network Execution and Area Marine Ops Manager ensures minimum waiting time outside port for incoming vessel
• Monitors terminal operations to ensure work is flowing in accordance with defined processes.
• In coordination with Area Marine Ops Manager / Coordinator, ensures Cut Run operations are executed as planned where advised by Network Execution
• Manages critical vessel connections to optimize dwell time
• Identifies opportunities for cost reduction and cost control.
• Supports contract negotiations with vendors, evaluating that all established requirements are met.
• Supports and promotes new business processes for smoother workflows.
• Uses Portchain Connect for aligning berth windows with those Terminals that are connected.
• Responsible for timely maintenance of Terminal information in Ankeri for locations within scope
• Ensures accuracy and timeliness of updates to ensure the Terminal has the latest most up-to-date information.
• Conducts port call reviews of vessel calls to assess and address areas of improvement
• Monitor TDR / TPFREP data quality check (for operational performance perspective)
• Monitor and update external and internal systems
• Represent the company within the port community, maintaining positive relationships with port authorities, pilot stations, and other relevant entities

Key Performance Indicators (KPI'S)

• Port Productivity
• Planned vs Actual port stay
• Waiting time
• Pre- / Post Idle time

Your Profile

• Bachelor's Degree in Marine Studies, Logistics, Supply Chain Management, or a related field, or experience as a Nautical Officer.
• Proven experience in port and terminal management, with a focus on berth planning, port operations, and hub management.
• Strong knowledge of port operations, vessel scheduling, and terminal activities.
• Strategic mindset and the ability to develop and implement effective plans and initiatives.
• Strong analytical and problem-solving abilities to drive operational improvements.
• Excellent communication and negotiation skills, with the ability to build relationships with key stakeholders. 
• Knowledge of relevant regulations and industry standards in port and terminal operations.
• Familiarity with port and terminal management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment.

We Offer

• The opportunity to introduce solutions of which you are personally convinced
• Excellent opportunities for further development, supported by a spacious range of training and development opportunities
• Competitive remuneration
• Health and life Insurance benefit.