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  • Posted: Feb 10, 2025
    Deadline: Not specified
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  • With a fleet of 258 modern container ships and a total transport capacity of 1.9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. The Company has around 14,000 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2,9 million TEU – including one of the largest and most modern fleets of reefer ...
    Read more about this company

     

    Customer Service Officer, Export Documentation

    About the Job

    • The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent.  Knowledge of Hapag-Lloyd products and ensuring customer requirements are met. 

    Your Tasks

    • Receive shipping instruction directly or via EDI /QSC
    • Create Maritime Transport Documents and assign transport parties/QSC
    • Retrieve Revenues and cross check with sales department /QSC
    • Create prepaid invoices
    • Liaise with Operations for confirmation of Loaded containers
    • Release Maritime Transport Documents and Invoices
    • Supply authorities with manifest data
    • Transmit manifest to all relevant Customs & NPA
    • Handle customs Clearance
    • Clarify all customer queries
    • Provide customers with shipping details
    • Communicate with customer in case of exception handling of shipments
    • Handling and execution of internal security requirements
    • Customers deadline 24 hours prior loading
    • Invoicing completeness 2 days after vessel has sailed/QSC
    • Invoicing accuracy
    • Issue Telex Release instruction or MTD

    Key Performance Indicators (KPI’S)

    • Manifest submission to NPA within 48 hours after sail of vessel
    • Vessel cleanup, 48 hours after vessel sailing
    • To ensure no manual SI
    • Receive export documents from customers 48 hours prior vessel arrival

    Your Profile

    • Candidates should possess a University Degree.
    • Minimum 3-5 years’ experience in a customer service role, preferably in the maritime sector
    • Excellent communication skills.
    • Comprehensive knowledge of FIS and other HL systems.
    • Working knowledge of MS Office.
    • Result driven team player with a proactive attitude.
    • Ability to work under pressure.
    • Goal and deadline driven.
    • Good time management skills.
    • Receptive and be able to grasp new ideas and motivate oneself for personal development. 

    We Offer

    • The opportunity to introduce solutions of which you are personally convinced
    • Excellent opportunities for further development, supported by a spacious range of training and development opportunities
    • Competitive remuneration
    • Health and life Insurance benefit

    We Offer

    • The opportunity to introduce solutions of which you are personally convinced
    • Excellent opportunities for further development, supported by a spacious range of training and development opportunities
    • Competitive remuneration
    • Health and life Insurance benefit

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Hapag-Lloyd AG on hapaglloyd.softgarden.io to apply

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