Customer Service Officer, Export Documentation at Hapag-Lloyd AG

About the Job

• The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent.  Knowledge of Hapag-Lloyd products and ensuring customer requirements are met. 

Your Tasks

• Receive shipping instruction directly or via EDI /QSC
• Create Maritime Transport Documents and assign transport parties/QSC
• Retrieve Revenues and cross check with sales department /QSC
• Create prepaid invoices
• Liaise with Operations for confirmation of Loaded containers
• Release Maritime Transport Documents and Invoices
• Supply authorities with manifest data
• Transmit manifest to all relevant Customs & NPA
• Handle customs Clearance
• Clarify all customer queries
• Provide customers with shipping details
• Communicate with customer in case of exception handling of shipments
• Handling and execution of internal security requirements
• Customers deadline 24 hours prior loading
• Invoicing completeness 2 days after vessel has sailed/QSC
• Invoicing accuracy
• Issue Telex Release instruction or MTD

Key Performance Indicators (KPI’S)

• Manifest submission to NPA within 48 hours after sail of vessel
• Vessel cleanup, 48 hours after vessel sailing
• To ensure no manual SI
• Receive export documents from customers 48 hours prior vessel arrival

Your Profile

• Candidates should possess a University Degree.
• Minimum 3-5 years’ experience in a customer service role, preferably in the maritime sector
• Excellent communication skills.
• Comprehensive knowledge of FIS and other HL systems.
• Working knowledge of MS Office.
• Result driven team player with a proactive attitude.
• Ability to work under pressure.
• Goal and deadline driven.
• Good time management skills.
• Receptive and be able to grasp new ideas and motivate oneself for personal development. 

We Offer

• The opportunity to introduce solutions of which you are personally convinced
• Excellent opportunities for further development, supported by a spacious range of training and development opportunities
• Competitive remuneration
• Health and life Insurance benefit

We Offer

• The opportunity to introduce solutions of which you are personally convinced
• Excellent opportunities for further development, supported by a spacious range of training and development opportunities
• Competitive remuneration
• Health and life Insurance benefit