Career Openings at Unified Payments Limited

Job Objectives

• The Head, Web Acquiring will lead and manage Payloft’s online payments acquiring function, driving strategy, product performance, merchant growth, and operational excellence.
• This role oversees all web-based merchant payment solutions, ensuring seamless onboarding, secure transaction processing, and strong revenue performance.
• The ideal candidate will have deep experience in digital payments, merchant acquiring, fintech operations, and strategic leadership.

Responsibilities
Strategic Leadership & Planning:

• Develop and execute the overall strategy for the Web Acquiring department in alignment with Payloft’s business direction.
• Identify market opportunities, emerging payment trends, and competitive landscapes to shape product and commercial priorities.
• Drive initiatives to increase transaction volume, revenue, and market share.

Merchant Acquisition & Management:

• Oversee the end-to-end online merchant onboarding process, ensuring speed, compliance, and operational accuracy.
• Build and maintain strategic relationships with key merchants, payment partners, and technology vendors.
• Implement merchant segmentation and targeted growth strategies.

Product & Technology Oversight:

• Collaborate with Product, Engineering, and Compliance teams to develop and optimize web acquiring solutions (APIs, payment gateways, checkout products, plugins, etc.).
• Ensure high system uptime, strong security standards, and improved user experience across all acquiring channels.
• Lead innovation initiatives to keep Payloft ahead in digital commerce and payments.

Operational Excellence:

• Establish and enforce efficient processes for transaction monitoring, fraud management, settlements, and dispute resolution.
• Ensure adherence to regulatory requirements, including PCI-DSS, data security, and risk compliance.
• Develop KPIs, dashboards, and performance metrics for continuous improvement.

Team Leadership & Relationship Management:

• Lead, mentor, and grow a high-performing Web Acquiring team.
• Collaborate cross-functionally with Risk, Finance, Engineering, Sales, Legal, and Support teams.
• Represent the department in strategic meetings and stakeholder engagements.

Recruitment:

• Support HR in CV selection and review.

Staff Attraction, Motivation and Retention:

• Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.
• Provide training, mentorship, and upskilling programs.
• Recognize and reward individual and team achievements and contributions.
• Encourage open communication and feedback.
• Give employees autonomy and ownership of their work to motivate them.
• Foster a positive work culture that encourages collaboration, innovation, and creativity.
• Regularly engage direct reports to understand their needs and concerns.
• Foster a diverse and inclusive work environment that values different perspectives and backgrounds.

Key Performance Indicator

• As agreed from time to time based on business exigencies

Job Requirements

• Education:  Bachelor's Degree in Business, Computer Science, Marketing, or a related field (Master’s degree or MBA is an advantage).
• Experience: Minimum 10 years of relevant experience in fintech, digital payments, merchant acquiring, online commerce, or payment gateways. Post NYSC experience.

Key Competency:
Knowledge/Experience:

• Proven leadership experience managing teams and complex operational functions.
• Strong understanding of online payments infrastructure: APIs, gateways, processors, fraud tools, settlement systems, and merchant lifecycle.
• Working knowledge of payment regulations and industry standards (PCI-DSS, KYC, AML, etc.).
• Excellent problem-solving, analytical, and communication skills.
• Ability to drive commercial growth while managing operational risk.
• Strong stakeholder management and negotiation skills.

Preferred Attributes:

• Experience working in a fast-paced fintech environment.
• Strong project management capabilities.
• Knowledge of emerging payment technologies such as tokenization, alternative payment methods (APMs), recurring billing, and subscription management.

Skill/Competencies:

• Strong interpersonal skills.
• Excellent written/oral communication skills.
• Strong analytical skills.
• Organizational skills.
• Confident negotiator and ability to close the right type of business deals at the highest level.

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Job Objectives

• Payarena Mall, the digital commerce arm of our fintech company, is seeking a seasoned Business Relationship Officer to drive vendor engagement and category growth within the Fashion & Lifestyle department.
• The ideal candidate will play a key role in developing and managing high-value merchant relationships, curating competitive product selections, and ensuring operational excellence across the category.
• This position requires a combination of relationship management expertise, e-commerce awareness, and a strong interest in the fashion and lifestyle industry.

Responsibilities

• Identify, onboard, and manage top-tier fashion and lifestyle merchants (apparel, footwear, accessories, beauty products, etc.).
• Develop and maintain strong commercial relationships with vendors, focusing on growth, retention, and category competitiveness.
• Analyze vendor performance, sales data, and market trends to optimize product assortment, pricing, and promotions.
• Collaborate with marketing, content, and operations teams to execute campaigns and ensure optimal merchant visibility on the platform.
• Support the implementation of sales strategies and category expansion plans aligned with Payarena Mall's business goals.
• Ensure merchants meet SLAs on product availability, fulfillment, and customer service.
• Resolve merchant issues promptly and maintain accurate records of engagements and agreements.
• Act as a liaison between merchants and internal stakeholders to ensure seamless collaboration and platform usage.

Key Performance Indicator

• As agreed from time to time based on business exigencies.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Marketing, Fashion Merchandising, or a related field.
• Experience: Minimum 5 - 7 years of relevant experience in vendor relationship management, fashion retail, or e-commerce. Post NYSC experience.

Key Competency:
Knowledge/Experience:

• Strong understanding of Nigeria’s fashion retail market and online consumer behavior.
• Proven experience managing merchant performance and driving commercial growth.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical skills with proficiency in Excel and data visualization tools.
• Experience working with e-commerce platforms or marketplaces (e.g., Jumia, Konga, Shopify) is a plus.
• Ability to work independently and handle multiple merchant accounts simultaneously.

Preferred Attributes:

• A genuine passion for fashion, lifestyle products, and digital commerce.
• Entrepreneurial mindset and commercial acumen.
• Experience working in a startup or dynamic retail environment.
• Understanding of inventory management, pricing strategy, and digital merchandising.

Skill/Competencies:

• Strong interpersonal skills.
• Excellent written/oral communication skills.
• Strong analytical skills.
• Organizational skills.
• Confident negotiator and ability to close the right type of business deals at the highest level.