Business Relationship Officer, Fashion & Lifestyle at Unified Payment Services Limited

Job Objectives

• Payarena Mall, the digital commerce arm of our fintech company, is seeking a seasoned Business Relationship Officer to drive vendor engagement and category growth within the Fashion & Lifestyle department.
• The ideal candidate will play a key role in developing and managing high-value merchant relationships, curating competitive product selections, and ensuring operational excellence across the category.
• This position requires a combination of relationship management expertise, e-commerce awareness, and a strong interest in the fashion and lifestyle industry.

Responsibilities

• Identify, onboard, and manage top-tier fashion and lifestyle merchants (apparel, footwear, accessories, beauty products, etc.).
• Develop and maintain strong commercial relationships with vendors, focusing on growth, retention, and category competitiveness.
• Analyze vendor performance, sales data, and market trends to optimize product assortment, pricing, and promotions.
• Collaborate with marketing, content, and operations teams to execute campaigns and ensure optimal merchant visibility on the platform.
• Support the implementation of sales strategies and category expansion plans aligned with Payarena Mall's business goals.
• Ensure merchants meet SLAs on product availability, fulfillment, and customer service.
• Resolve merchant issues promptly and maintain accurate records of engagements and agreements.
• Act as a liaison between merchants and internal stakeholders to ensure seamless collaboration and platform usage.

Key Performance Indicator

• As agreed from time to time based on business exigencies.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Marketing, Fashion Merchandising, or a related field.
• Experience: Minimum 5 - 7 years of relevant experience in vendor relationship management, fashion retail, or e-commerce. Post NYSC experience.

Key Competency:
Knowledge/Experience:

• Strong understanding of Nigeria’s fashion retail market and online consumer behavior.
• Proven experience managing merchant performance and driving commercial growth.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical skills with proficiency in Excel and data visualization tools.
• Experience working with e-commerce platforms or marketplaces (e.g., Jumia, Konga, Shopify) is a plus.
• Ability to work independently and handle multiple merchant accounts simultaneously.

Preferred Attributes:

• A genuine passion for fashion, lifestyle products, and digital commerce.
• Entrepreneurial mindset and commercial acumen.
• Experience working in a startup or dynamic retail environment.
• Understanding of inventory management, pricing strategy, and digital merchandising.

Skill/Competencies:

• Strong interpersonal skills.
• Excellent written/oral communication skills.
• Strong analytical skills.
• Organizational skills.
• Confident negotiator and ability to close the right type of business deals at the highest level.