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  • Posted: Nov 26, 2021
    Deadline: Dec 3, 2021
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  • Women and Children's hospital - World class facilities
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    Customer Service Officer

    The Customer Service Officer will serve as a central point of contact and communication for patients, and members of healthcare team. Addresses a broad spectrum of needs, and/or concerns in a professional, friendly and efficient manner.
    Responsibilities

    • Answer the telephone
    • Make and confirm appointments
    • Handle registration of patients
    • On a daily basis, have a record of all patients that visited, making note of any special requirements they may have
    • Respond to customer requests and questions regarding services, account information, next appointments, etc.
    • Respond to the needs of the patients by ensuring immediate action
    • Follow up on patients to ensure that all of their needs are met and their experience in the facility is positive
    • Liaise with the various departments to ensure that patients receive appropriate non-medical services
    • Relay information to appropriate departments and personnel using established communication channels and procedures.
    • Maintain patient’s files and ensure that all records are updated as at when due
    • Sorting out patient files booked for the day before they come and giving them a reminder call
    • Ensure that the lounge is clean, the seats are arranged and the Air conditioners are working properly

    REQUIREMENTS

    • BSC degree
    • At least 2 years of proven customer support experience or experience as a Client Service Representative
    • Previous experience in a Hospital is an added advantage
    • Strong phone contact handling skills and active listening
    • Familiarity with Electronic Medical Record or other CRM systems
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively

    Method of Application

    This job has expired or closed. Application is no longer allowed

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