Customer Service Officer at Georges Memorial Medical Center

The Customer Service Officer will serve as a central point of contact and communication for patients, and members of healthcare team. Addresses a broad spectrum of needs, and/or concerns in a professional, friendly and efficient manner.
Responsibilities

• Answer the telephone
• Make and confirm appointments
• Handle registration of patients
• On a daily basis, have a record of all patients that visited, making note of any special requirements they may have
• Respond to customer requests and questions regarding services, account information, next appointments, etc.
• Respond to the needs of the patients by ensuring immediate action
• Follow up on patients to ensure that all of their needs are met and their experience in the facility is positive
• Liaise with the various departments to ensure that patients receive appropriate non-medical services
• Relay information to appropriate departments and personnel using established communication channels and procedures.
• Maintain patient’s files and ensure that all records are updated as at when due
• Sorting out patient files booked for the day before they come and giving them a reminder call
• Ensure that the lounge is clean, the seats are arranged and the Air conditioners are working properly

REQUIREMENTS

• BSC degree
• At least 2 years of proven customer support experience or experience as a Client Service Representative
• Previous experience in a Hospital is an added advantage
• Strong phone contact handling skills and active listening
• Familiarity with Electronic Medical Record or other CRM systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively