Filling Station Manager at Fatgbems Petroleum Company Limited

Job Summary

The Filling Station Manager oversees the daily operations of a petrol station, ensuring safe fuel dispensing, efficient service delivery, accurate cash management, regulatory compliance, and high customer satisfaction. The role includes supervising staff, maintaining inventory, managing sales, and ensuring smooth facility operations.

Key Responsibilities

Operations Management

• Oversee day‑to‑day station operations, including fuel dispensing, forecourt activities, and customer service.
• Ensure uninterrupted availability of all fuel products and lubricants.
• Monitor and manage fuel stock levels to prevent shortages or overstocking.
• Coordinate fuel deliveries and reconcile received quantities with supplier invoices.
• Ensure all pumps, generators, POS terminals, and equipment are in good working condition.
• Implement operational policies and safety procedures consistently.

Financial & Sales Management

• Prepare and monitor daily sales reports, cash readings, and expenditure logs.
• Reconcile pump meter readings with actual cash collections.
• Prevent revenue leakages, losses, and pilferage.
• Manage expense budgets for the station (utilities, maintenance, supplies).
• Track sales targets and implement strategies to increase profitability.

Staff Supervision

• Recruit, train, schedule, and supervise station personnel (pump attendants, cashiers, security, cleaners).
• Assign shifts and monitor staff performance and discipline.
• Ensure adherence to customer service standards.
• Conduct periodic performance appraisals.

Safety, Maintenance & Compliance

• Enforce all Health, Safety, and Environment (HSE) standards.
• Conduct routine inspections of fire extinguishers, pumps, underground tanks, and electrical systems.
• Ensure compliance with regulatory bodies (e.g., DPR/NMDPRA regulations in Nigeria).
• Report and manage incidents such as fuel spills, theft, or equipment failure.

Customer Service

• Handle customer complaints professionally and promptly.
• Ensure the station environment is clean, safe, and welcoming.
• Monitor attendants to ensure transparency and honesty in service delivery.

Required Skills & Competencies

• Strong leadership and team‑management skills.
• Excellent communication and customer‑service abilities.
• Good numerical and analytical skills.
• Proficiency in Microsoft Excel and basic accounting.
• Strong understanding of safety regulations and station equipment.
• Ability to work under pressure and multitask.

Qualifications

• Minimum of OND/HND/B.Sc. in Business Administration, Marketing, Accounting, or related field.
• Prior experience in filling station operations is an added advantage.
• Familiarity with NMDPRA (formerly DPR) compliance requirements is desirable.

Key Performance Indicators (KPIs)

• Daily/weekly accuracy of sales and cash reconciliation.
• Zero tolerance for fuel theft, cash shortages, and manipulation.
• Fuel availability and stock efficiency.
• Customer satisfaction levels.
• Compliance with safety and regulatory standards.
• Staff productivity and minimal turnover.