RB is the world's leading consumer health and hygiene company, with brands (such as Nurofen, Strepsils, Mucinex, Dettol, Lysol Finish and Vanish) sold in nearly 200 countries and operations in over 60 countries.
Every day, we strive to find even better ways to give people innovative solutions for healthier lives and happier homes.
Feeling well is at ...
Read more about this company
Reckitt is looking for an inspiring Customer Service Manager to shape the heart of our customer experience. Your role will extend beyond managing day-to-day service interactions; it involves nurturing multicultural teams to cultivate excellence in everything we do. You will be the champion of our customer-first approach, empowering your team to create meaningful connexions and ensuring every interaction is a step towards a brighter future. Enhance your leadership journey with us, where your innovative spirit and dedication to service can truly make an impact.
Your responsibilities
Provide stellar customer service by representing and understanding the distinct needs of our customers.
Manage team operations to ensure effective problem resolution, capacity planning, and smooth supply chain coordination.
Work closely with cross-functional teams to maintain optimal inventory levels and on-time product delivery.
Establish and deepen customer relationships, ensuring seamless transactions and service quality.
Identify and action opportunities to improve business processes and customer satisfaction.
Motivate and guide your team to optimise workflows and amplify service excellence.
Improve customer service experience, create engaged customers and facilitate organic growth
Set clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry's developments and apply best practices to areas of improvement
Adhere to and manage the approved budget
The experience we're looking for
Solid background in customer service with a grasp of commercial insights and technical know-how.
Demonstrated success in collaborating for project delivery with various stakeholders.
Proficient in identifying and meeting the unique requirements of customers.
Experience in team leadership, with an ability to foster a strong customer-oriented culture.
Analytical thinker with intermediate technical skills, supported by advanced data analytics knowledge.
Supply chain, logistics, and business process improvement expertise.
Bachelor's degree in business administration or relevant field
A minimum of 5 years' proven experience in customer service position
Proficiency in Microsoft Office and customer service software
Outstanding written and verbal communication skills
Good understanding of management practices and technique
Gmail
Yahoomail