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  • Posted: Nov 5, 2021
    Deadline: Nov 12, 2021
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  • The haulage sector and logistics in Nigeria has experienced tremendous transformation in the last ten to fifteen years. This is as a result of globalization and the increasing need for companies to outsource no core services to specialist service providers. In the local market, almost all the major manufacturing companies have outsourced the transportatio...
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    Customer Service Manager

    Job Responsibilities

    • Improving customer service procedures, policies and standards for the department and company
    • Develop a growth strategy focused on both financial gain and customer satisfaction
    • Develop customer satisfaction goals and coordinate with the team to them on a steady basis
    • Implement an effective customer loyalty program
    • Understand customer’s needs and expectations
    • Provide trustworthy feedback and after-sales support
    • Build strong, long term relationships with new and existing customers
    • Communicate with customers on a regular basis and respond to specific queries
    • Suggest solutions and innovative ideas to meet customers’ needs
    • Act as the liaison between key customers and internal team
    • Developing feedback or complaints procedures for customers to use
    • Training staff to deliver a high standard of customer service
    • Perform any related tasks as assigned and work closely with other departments

    Job Requirements

    • Bachelor's Degree in Business Administration or relevant field
    • Minimum of 5 years cognate experience in Customer Service, with at least 3 years in managerial role
    • Proficiency in Microsoft office and customer service software
    • Master’s Degree will be an added advantage with a profession certification
    • Excellent leadership and interpersonal Skills
    • Excellent verbal and written communication skills
    • Efficiency and organizational Skills.

    Method of Application

    Interested and qualified candidates should send their Applications and detailed CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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