Customer Service Executive (Receipting) Kano at TotalEnergies

Context & Environment

• This position is based in Kano.
• The role covers the Kano, Hadejia, Yola, Gusau, and Maiduguri zones, as well as GT customers, ad‑hoc transporters, and Cash‑and‑Carry customers.

Activities

• Raising Sales Orders (SO) and Dispatch Notes (DO) for white products, special products, and lubricants for the Kano and Hadejia zones, General Trade (GT) customers, and lubricant Vendor Management Sites (VMS), promptly and accurately.
• Prepare blocked order requests and follow up on the unblock process. 
• Invoicing all white products for the Kano and Hadejia zones, Distributors, VMS, and GT customers, and emailing the invoices for GT customers. 
• Accurately filing all customer invoice copies with the corresponding Local Purchase Orders (LPO). 
• Raising orders for cash customers after payment confirmation. 
• Accurately and promptly capturing all fees for SFS Shop, Lubebay, Carwash, and solar for network stations and credit customers.
• Accurately processing all transit losses and inter‑station transfers for white products and lubricants for Network, GT customers, and warehouses.
• Printing invoices and debit notes for GT customers and transporters, respectively.
• Treating station items and consumables under Hadejia and Kano zones. 
• Liaising with all depots in zone to receive and file customer acknowledgement copies.
• Providing the pricelist of the company’s products to requesting customers.
• Bimonthly printing of customers statements and dissemination to sales team.
• Monthly printing and matching of all customer statements and accurate filing.
• Following up with the sales team to ensure all customer statements are duly signed, returned, and properly filed. 
• Quarterly coordination of all returned statements and statement reports to the Head Office.
• Preparing Goods in Transit (GIT) statement report and other monthly reports. 
• Creating stock transfer orders for plant-to-plant transfers. 
• Keeping accurate records of all customers’ transactions and details in the company’s operating software. 
• Attending to customers’ enquiries, requests, queries, and complaints in conjunction with the Customer Service Manager (CSM), through networking with relevant resources persons in the region. 
• Ensuring participation in all safety-related matters.
• Commitment to TotalEnergies’ Golden Rules and the use of the STOP Card.

Candidate Profile

• BSc in Accounting or a related discipline. 
• Minimum of 3 years of relevant experience. 
• Proficiency in accounting software.