Customer Service Executive at Piston and Fusion

Job Description

• This role will oversee our CRM systems, ensuring a personalized and seamless experience for our diverse clientele by developing and executing strategies that enhance customer relationships, improve engagement, and drive business growth.

Responsibilities

• Develop and execute CRM strategies to enhance engagement, retention, and business growth while ensuring alignment with the organization’s objectives.
• Enhance customer engagement and personalization by utilizing data-driven insights to create personalized communication and improve customer journeys for diverse client segments.
• Cross-functional collaboration with the CBA, operations, and training teams to integrate CRM insights into business development, sales strategies, and customer relationship initiatives.
• Analyze CRM metrics including customer engagement, retention, and lead conversion, providing actionable insights for continuous improvement.
• Leverage CRM-driven feedback loops to drive product/service enhancements and improve overall customer experience.

Requirements

• Must have a B.Sc. or HND in Mass Communication, Social Sciences, Marketing or related fields.
• Must possess 2 years or more working in the Customer Service department
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Deep commitment to ensuring customers are satisfied, engaged, and deriving maximum value from the company's services.
• Ability to manage escalated situations and resolve customer complaints in a calm, constructive, and timely manner.
• Resides in Ikeja or its environs.

Successful candidates will undergo the following training:

• Customer Relationship Management
• Managing Customer Issues
• Customer Loyalty and Retention Strategies.