Customer Service Desk Officer 1 at ICRC - International Committee of the Red Cross

Job ID: ABJ202000143
Location: Maiduguri, Borno

Job Desription

• Under the supervision of the Logistician, the Customer Service Desk Officer 1 (in the OSCAR system environment) ensures that requests are handled efficiently and effectively to meets needs in the field.
• S/he also makes information about potential or firm orders available to other logistics staff and those requesting services.

Main Duties and Responsibilities

• Receive, upload & works on attributed Field Requisition Orders (RO) and Supply Requests (SR) in JDE and other requests.
• Meet with the corresponding purchaser to clarify the sourcing of the items and item codes to be used in the order
• Ensure the correct item codes are used, if needed, change the codes and inform the customer
• Forwards necessary RO/SR to GVA or other Logistics source and follows up until the arrival of the shipment
• Keep draft SRs as such, until the sourcing of all items and lead times in the order are clear. Same applies for SRs that are received as Field Requisition Orders despite they are received validated
• Manages the scheduled pick date, the promised delivery date according to the sourcing (local / regional purchase, Warehouse delivery or upstream supply)
• Provide regularly requesters with updated information regarding the status of their orders.
• Manage and review dispatch lead times for each destination regularly.
• Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered.
• Ensures completed orders are of auditable quality