We are looking for a Customer Service Associate to join our team.
The ideal candidate should have strong customer service skills and experience in account reconciliation. Banking experience is a plus but not required.
This role involves providing timely and accurate support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
Provide prompt and courteous assistance to customers via various communication channels. including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally.
Account Reconciliation: Perform account reconciliation tasks to ensure the accuracy and integrity of customer accounts. Identify and resolve discrepancies promptly and communicate findings to relevant stakeholders.
Investigate and resolve customer issues, such as transaction disputes, account discrepancies, and payment processing errors, in a timely and efficient manner. Escalate complex issues to appropriate teams or management as needed.
Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions. Ensure compliance with data protection and privacy regulations in handling customer information.
Collaborate with cross-functional teams, including operations, finance, and compliance, to address customer needs, streamline processes, and improve service delivery.
Qualifications
Bachelor's degree in Business Administration, Finance, or related field preferred.
1-2 years of relevant work experience
Banking operations experience is an added advantage.
Excellent communication skills, both verbal and written.
Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
Exceptional problem-solving skills and attention to detail.
Commitment to providing outstanding customer service and building positive customer relationships.
Gmail
Yahoomail