Customer Service Agent at LifeBank

Job Summary

• The customer service agent is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

Responsibilities

• Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
• Maintain good relationship with partners and vendors
• Provide customers with accurate product and service information
• Establish priorities and sequences for the processing and dispatching of customer requests and orders
• Escalate complex issues to customer service supervisors for proper resolution
• Maintain records of inquiries or complaints as well as logs of interaction with customers
• Go the extra mile to build and maintain positive trust-relationship with customers
• Perform all other duties as assigned

Requirements

• BSC or HND in Marketing, Mass communication or Any related discipline
• 2 - 3 years experience in a similar role
• Excellent Communication.