Customer Service Agent at LifeBank

Job Overview

• The customer service agent is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

Key Responsibilities

• Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
• Maintain good relationship with partners and vendors
• Provide customers with accurate product and service information
• Establish priorities and sequences for the processing and dispatching of customer requests and orders
• Escalate complex issues to customer service supervisors for proper resolution
• Maintain records of inquiries or complaints as well as logs of interaction with customers
• Go the extra mile to build and maintain positive trust-relationship with customers
• Perform all other duties as assigned

Educational Qualification

• Candidates should possess a B.Sc or HND in Marketing, Mass Communication or any related discipline

Experience:

• 1-2+ years in a customer service or similar role.

Skills and Abilities:

• Learning and growth mindset
• Good stress and time management skills
• High empathy
• Knowledge of customer service best practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills

Personal Attributes

• Passion for people and health
• Highly organized and detailed
• Loves to socialize and engage
• Very tech savvy and knowledgeable of current trends
• Has high energy levels

Work Environment

• Work in the office on a shift system

Reporting Structure:

• Will report to the CSA Supervisor and Ops Lead