Customer Satisfaction Representative at DSL Pharma

Job Purpose

• To drive revenue growth by ensuring customer satisfaction through effective sales, relationship management, and after-sales support across the South West region.
• The role combines direct selling with proactive customer engagement to retain and grow the customer base.

Key Responsibilities

• Actively promote and sell the company’s products and solutions to existing and prospective customers in the region.
• Build and manage strong relationships with customers, distributors, and key accounts.
• Conduct field visits, customer check-ins, and service follow-ups to ensure satisfaction and repeat business.
• Respond promptly to customer inquiries, complaints, and service issues, ensuring resolution within defined timelines.
• Educate customers on product usage, features, and value propositions.
• Monitor customer buying patterns and provide insights to improve sales strategy and service delivery.
• Work with the logistics and supply chain team to ensure timely delivery and resolve delivery challenges.
• Conduct market intelligence activities to understand customer needs, competitor offerings, and market trends.
• Track sales targets and performance metrics; submit weekly and monthly reports.
• Represent the company at trade shows, customer forums, and regional product activations.
• Promote brand loyalty through customer engagement programs and feedback collection.

KPIs:

• Monthly sales targets achieved
• Customer retention rate
• Customer satisfaction feedback scores
• Resolution time for complaints
• Market coverage and new accounts opened

Requirements

• B.Sc./HND in Marketing, Business Administration, Agricultural Science, or related discipline.
• Minimum 2–3 years’ experience in sales, account management, or customer-facing roles.
• Experience in the agro-allied, FMCG, or pharmaceutical sector is a plus.
• Strong interpersonal, negotiation, and persuasive communication skills.
• Ability to travel extensively within the South West.
• Proficient in MS Office; CRM or sales reporting tools is an added advantage.

Core Competencies:

• Customer-centric mindset
• Strong sales and negotiation ability
• Self-motivated with fieldwork discipline
• Problem-solving and conflict resolution
• Team collaboration and communication