Jobs at DSL Pharma

Job Purpose

• To drive revenue growth by ensuring customer satisfaction through effective sales, relationship management, and after-sales support across the South West region.
• The role combines direct selling with proactive customer engagement to retain and grow the customer base.

Key Responsibilities

• Actively promote and sell the company’s products and solutions to existing and prospective customers in the region.
• Build and manage strong relationships with customers, distributors, and key accounts.
• Conduct field visits, customer check-ins, and service follow-ups to ensure satisfaction and repeat business.
• Respond promptly to customer inquiries, complaints, and service issues, ensuring resolution within defined timelines.
• Educate customers on product usage, features, and value propositions.
• Monitor customer buying patterns and provide insights to improve sales strategy and service delivery.
• Work with the logistics and supply chain team to ensure timely delivery and resolve delivery challenges.
• Conduct market intelligence activities to understand customer needs, competitor offerings, and market trends.
• Track sales targets and performance metrics; submit weekly and monthly reports.
• Represent the company at trade shows, customer forums, and regional product activations.
• Promote brand loyalty through customer engagement programs and feedback collection.

KPIs:

• Monthly sales targets achieved
• Customer retention rate
• Customer satisfaction feedback scores
• Resolution time for complaints
• Market coverage and new accounts opened

Requirements

• B.Sc./HND in Marketing, Business Administration, Agricultural Science, or related discipline.
• Minimum 2–3 years’ experience in sales, account management, or customer-facing roles.
• Experience in the agro-allied, FMCG, or pharmaceutical sector is a plus.
• Strong interpersonal, negotiation, and persuasive communication skills.
• Ability to travel extensively within the South West.
• Proficient in MS Office; CRM or sales reporting tools is an added advantage.

Core Competencies:

• Customer-centric mindset
• Strong sales and negotiation ability
• Self-motivated with fieldwork discipline
• Problem-solving and conflict resolution
• Team collaboration and communication

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Job Purpose

• To support animal health and product effectiveness through accurate laboratory diagnostics, disease surveillance, post-mortem analysis, and research on livestock diseases.
• The pathologist provides critical insight that drives product development, field solutions, and client advisory services.

Key Responsibilities

• Conduct gross and histopathological examinations on poultry and livestock samples to determine the cause of illness or mortality.
• Perform laboratory tests on tissue, organ, blood, and faecal samples to detect pathogens, toxins, or abnormal conditions.
• Diagnose common and emerging diseases affecting poultry and livestock (e.g., coccidiosis, salmonellosis, NDV, avian influenza, bacterial infections).
• Collaborate with field teams and sales reps to respond to customer complaints or mortality issues with diagnostic insights.
• Recommend treatment plans, biosecurity measures, and disease prevention protocols based on findings.
• Support product evaluation (e.g., feed additives, vaccines, water sanitizers) through in vivo/ex vivo testing and field trials.
• Develop and maintain a database of diagnostic results, trends, and regional disease prevalence.
• Provide technical training to farm managers, customers, and internal staff on disease identification and prevention.
• Prepare timely diagnostic reports and advise clients or sales teams on corrective action.
• Ensure laboratory compliance with biosecurity, ethical handling, and sample disposal regulations.

KPIs

• Turnaround time for diagnostic reports
• Accuracy of diagnoses and recommendations
• Support provided to sales/technical field teams
• Number of field cases or customer issues resolved through diagnostics
• Training sessions or technical materials developed

Requirements

• DVM (Doctor of Veterinary Medicine) with specialization or experience in Pathology, Microbiology, or related diagnostic sciences.
• 3–5 years’ experience working in veterinary diagnostics, poultry pathology, or livestock health (commercial/agro-allied setting preferred).
• Proficient in necropsy procedures, microscopy, culture techniques, and laboratory diagnostics.
• Strong knowledge of livestock disease trends in Nigeria and West Africa.
• Ability to work under pressure, prioritize multiple tasks, and communicate technical findings.

Core Competencies:

• Strong diagnostic and analytical skills
• Scientific reporting and communication
• Detail orientation and lab discipline
• Team collaboration with field staff
• Ethical and regulatory compliance.