Customer Relationship Officer ( Lead Closer) at Fhemfel Homes

Job Summary

• We are seeking a results-driven CRM Officer (Lead Closer) to manage and convert qualified leads into successful property sales.
• The ideal candidate will be responsible for engaging prospects, maintaining strong client relationships, following up on inquiries, and driving conversions through effective use of the Company's CRM system.

Key Responsibilities

• Manage and follow up on leads generated through various marketing channels.
• Engage prospective clients and guide them through the sales process.
• Maintain accurate and up-to-date records of client interactions in the CRM system.
• Schedule and coordinate property inspections and client meetings.
• Nurture leads through consistent communication and relationship management.
• Convert qualified leads into sales and achieve assigned targets.
• Prepare and submit periodic sales and lead conversion reports.
• Collaborate with the Sales and Marketing teams to optimize lead generation and conversion strategies.
• Address client inquiries and provide information on available properties and investment opportunities.
• Ensure excellent customer experience throughout the sales journey.

Requirements

• Bachelor's degree.
• Minimum of 2 years' experience in sales, customer relationship management, or lead conversion, preferably within the real estate industry.
• Proven track record of meeting or exceeding sales targets.
• Strong communication, negotiation, and persuasion skills.
• Proficiency in CRM software and Microsoft Office applications.
• Excellent customer service and relationship management skills.
• Ability to work independently and as part of a team.