Customer Relationship Manager at Enadama Group

We are looking for a Customer Relationship Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

The customer relationship manager, along with the marketing unit would play an integral part in providing and maintaining exceptional customer experiences and customer success.

Responsibilities:

• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as a point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the Group and clients adhere to contract terms
• Liaise with other departments and entities to ensure a smooth operation and achievement of the marketing strategies and Group goals.
• Study competition to find new ways to retain customers
• Set revenue targets and work diligently to meet them
• Collaborate with finance to address customers’ needs

REQUIREMENTS

• Proven experience as a Client Relations Resource or Relationship Manager with a minimum of 3 years cognate experience.
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• BSc/BA in Business Administration, Marketing or a related field