Customer Relations Officer at Greenfield HR Consulting

Job Summary

• We are currently seeking suitable candidates with a passion for excellence for the position of Customer Relations Officer
• Deliver consistent high-quality care and service on all items/garments brought for cleaning with the requisite knowledge of fabrics and the dry-cleaning process that ensures only excellently finished product is passed out to customers.

Major Duties and Responsibilities (but not limited to)

• Attend to customer Dry cleaning/laundry needs
• Interact with customers when they bring in their items to be cleaned
• Take customer’s complaints and seek for proactive ways to resolve their concerns
• Receive customer article or clothing or other goods to be cleaned, sorting, checking and booking such on the system
• Advice customers on the best possible cleaning process for their garments/other articles and answer any questions they may have in relation to their cleaning needs
• Handle financial transactions with customers such as preparing bills (tickets and receipts), daily account balancing etc.

Qualifications and Experience

• Candidates must have a minimum of OND/NCE or its equivalent in a relevant field of study.
• B.Sc / HND holders can also apply
• NYSC discharge certificate
• 1 - 2 years’ experience in a related role, Commercial Dry-cleaning experience is an added advantage
• Candidates should be resident on the island and live close to the work location: Lekki Phase 1.

Other required competencies :

• Computer literate, able to use Microsoft office applications.
• Excellent communication/presentation skills
• Fluency in English Language is compulsory.
• Confidence and character.