Customer Onboarding Analyst at Bluebulb Financials Limited

About the Role

• As an Onboarding Analyst at Bluebulb Financials, you will play a critical role in ensuring new customers especially businesses and partners are onboarded efficiently, securely, and with a great first experience. You'll work at the intersection of compliance, customer experience, and operations to ensure that all KYC/KYB documentation, system setup, and customer activation steps are completed with accuracy and speed.

Key Responsibilities

• Manage the end-to-end onboarding process for new customers, including document verification, data entry, and account setup.
• Conduct KYC/KYB checks in line with regulatory requirements and internal policies.
• Liaise with compliance, sales, and tech teams to resolve onboarding issues quickly and professionally.
• Monitor onboarding pipelines and follow up with customers to ensure timely completion of required steps.
• Identify process gaps or delays and suggest improvements to streamline onboarding.
• Maintain accurate and up-to-date records in CRM or onboarding tools.
• Provide a smooth handover to the customer management team post-onboarding.

Key Requirements

• 1–3 years of experience in onboarding, client operations, compliance, or customer service preferably in fintech, banking, or SaaS.
• Understanding of KYC/KYB procedures and AML principles.
• Detail-oriented with strong organizational and documentation skills.
• Ability to communicate clearly and professionally with both customers and internal teams.
• Experience with tools like Salesforce, Zendesk, or onboarding platforms is a plus.
• Familiarity with cross-border payments, digital wallets, or API-based fintech solutions is a bonus.

What We’re Looking For

• A process-driven, proactive individual with a passion for helping customers get started the right way.
• Someone who can work well under pressure and handle multiple onboarding cases simultaneously.
• A team player who thrives in a fast-paced, collaborative environment.