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  • Posted: Jun 10, 2025
    Deadline: Not specified
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  • Bluebulb Financials Limited is a financial technology company based in Lekki. Our mission is to simplify cross border payments for African businesses, allowing companies to make payments to global suppliers and receive payments from anywhere. We offer a range of solutions including treasury management, foreign exchange advisory, cross border payments, funds ...
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    Customer Onboarding Analyst

    About the Role

    • As an Onboarding Analyst at Bluebulb Financials, you will play a critical role in ensuring new customers especially businesses and partners are onboarded efficiently, securely, and with a great first experience. You'll work at the intersection of compliance, customer experience, and operations to ensure that all KYC/KYB documentation, system setup, and customer activation steps are completed with accuracy and speed.

    Key Responsibilities

    • Manage the end-to-end onboarding process for new customers, including document verification, data entry, and account setup.
    • Conduct KYC/KYB checks in line with regulatory requirements and internal policies.
    • Liaise with compliance, sales, and tech teams to resolve onboarding issues quickly and professionally.
    • Monitor onboarding pipelines and follow up with customers to ensure timely completion of required steps.
    • Identify process gaps or delays and suggest improvements to streamline onboarding.
    • Maintain accurate and up-to-date records in CRM or onboarding tools.
    • Provide a smooth handover to the customer management team post-onboarding.

    Key Requirements

    • 1–3 years of experience in onboarding, client operations, compliance, or customer service preferably in fintech, banking, or SaaS.
    • Understanding of KYC/KYB procedures and AML principles.
    • Detail-oriented with strong organizational and documentation skills.
    • Ability to communicate clearly and professionally with both customers and internal teams.
    • Experience with tools like Salesforce, Zendesk, or onboarding platforms is a plus.
    • Familiarity with cross-border payments, digital wallets, or API-based fintech solutions is a bonus.

    What We’re Looking For

    • A process-driven, proactive individual with a passion for helping customers get started the right way.
    • Someone who can work well under pressure and handle multiple onboarding cases simultaneously.
    • A team player who thrives in a fast-paced, collaborative environment.

    Check how your CV aligns with this job

    Method of Application

    Send your application to recruitment@bluebulbfinancials.com

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