Customer Lifecycle Manager, Solar Inverter at Sun King (Formerly Greenlight Planet)

What you would be expected to do

Customer Journey Ownership:

• Map and own the end-to-end Solar Inverters customer lifecycle: Lead → Interested → Qualified → Sales → Installation → Active → Payment → Ownership
• Identify and eliminate friction points across the journey
• Define and enforce global CX standards across markets.

Funnel & Experience Optimisation:

• Define and track key funnel metrics:
• Conversion rates
• Activation rate
• On-time payment rate (OTPR)
• Standardise customer experience processes across regions
• Drive continuous improvements in:
• Sales-to-installation timelines
• Activation speed
• Customer onboarding
• Customer Health & Retention

Own portfolio health metrics:

• OTPR
• Default rate
• Current paying customers

Design interventions to:

• Improve payment behavior
• Reduce churn and defaults
• Leverage telemetry and customer data for proactive issue resolution.

Requirements
You might be a strong candidate if you:

• Have Minimum of 6 years’ experience in engaging customers managing. 
• Experience in product management, CX, or operations.
• Good understanding of Solar inverters systems is an added advantage.
• Ability to work cross-functionally and collaborate with different stake holders.
• Data-driven mindset with hands on experience with data.
• Good Interpersonal skills.
• Experience in energy, fintech, or subscription/financing models (preferred).

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.