At Source Credit, we have our plans to serve you better right at the center of all we do, and our service offerings. We also ensure we give the best customer service experience that is tailored just for you.
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Analyze customer complaints and determine the best course of action to resolve them, escalate complex issues to management when necessary.
Issue payment receipts, offer letters and follow up on due and missed payments.
Calls: incoming and outbound calls.
Customer account creation, maintenance and update Customer database across products
Collaborate with other departments, such as sales, marketing, IT support and product development, to communicate customer feedback and contribute to continuous improvement efforts.
Monitor customer complaints and reach out to provide assistance
Establish and maintain interpersonal relationships with Customers
Generate timely reports to different stakeholders as required: utilize such reports to advise management in decision making.
Analyze & report data to inform operational decisions or activities, basically to improve product offerings
Prompt responses to customers’ requests & queries via mails, telephones etc
Gather customer feedback and share with unit head and other departments
Requirements
Minimum of 2 years as a Customer Experience, preferably in a financial service job role
HND or BSC in related field
Interpersonal and customer service skills to ensure positive interaction with customer
Analytical and problem-solving skills to troubleshoot, diagnose problems and recommend effective solutions.
Active Listening and Communication Skills.
Time management skill.
Technical skill and effective use of Microsoft office (Excel, PowerPoint Teams e.t.c)
Experience in use of core bank application/solution is compulsory
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