Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 17, 2021
    Deadline: Mar 31, 2021
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    Carlcare Service Limited, established in Hong Kong on November 26th in 2009, aims to provide professional service support to mobile phones and other electronic consumer products. With the concept "Yes! We care...", Carlcare provides clients with timely, reliable, professional and satisfying service. With years of efforts, it has become a leading...
    Read more about this company

     

    Customer Experience Trainer

    Summary

    Customer Service Trainer conducts focused training needs assessments to facilitate on-the-job coaching, developing training material and organizing and evaluating training programs for all front desk reception staff.

    Duties and Responsibilities

    • Delivers group and individual training covering Carlcare’s process, customer service, soft skills and behavioural skills.
    • Develops training curriculum and/or recommends programs that meet Carlcare goals and objectives.
    • Formulates and determines instructional methods, such methods as Online and Offline training delivery for individual and group.
    • Coordinates and performs administrative functions necessary to deliver and document training programs.
    • Assist and Evaluates effectiveness of training programs and utilizes relevant evaluation data to revise or recommend changes in training objectives and methods.
    • Performs miscellaneous job-related duties as assigned.

    Minimum Job Requirements

    • At least 2 years of experience directly related to the duties and responsibilities specified.
    • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

    Knowledge, Skills and Abilities Required

    • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
    • Teaching and facilitation skills.
    • Ability to determine training objectives.
    • Organizing and coordinating skills.
    • Ability to design, develop, implement, and evaluate training plans, curriculum, and methodology.
    • Skill in preparing instructional aids and plans.
    • Distinguishing Characteristics

    Position requires:

    • Implementation and facilitation of technical, operational, and/or specialty training events and programs;
    • Consultation and collaboration with individuals and departments on complex training issues;
    • Assessment of training needs and objectives, and designing and developing responsive programs and initiatives;
    • Design and development of comprehensive training plans, curriculum, and aids.

    Working Conditions and Physical Effort

    • No or very limited physical effort required.
    • No or very limited exposure to physical risk.
    • Work is normally performed in a typical interior/office work environment, and may require travel to Carlcare owned service centres.

    Method of Application

    Interested and qualified? Go to Carlcare Development on forms.gle to apply
  • Apply Now
  • Send your application

    Back To Home View All Vacancies at Carlcare Development
Never miss a job with our real-time & personalized push notification
Subscribe Now
Average Salary at Carlcare Development
₦ 82K from 8 employees
Mysalaryscale.com
View Hot Nigerian Jobs Today »

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
 
 
 
Send your application through

Yahoomail Gmail Hotmail