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  • Posted: Jun 21, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    KingMakers is the leading sports and digital entertainment platform company across the African continent. We are focused on creating opportunity. Opportunity that allows individuals and communities to realise their dreams – to be the best they can be. Opportunities to grow, to change, to build a business, to make a difference. Opportunity for indiv...
    Read more about this company


    Customer Experience Project Manager

    Role Overview:

    • We seek a dynamic and detail-oriented Customer Experience Project Manager to join our team.
    • The ideal candidate will be responsible for leading and executing projects that improve the customer experience across all touchpoints.
    • This role requires a strategic thinker with excellent project management skills and a strong passion for enhancing customer satisfaction and loyalty.

    What You Will Be Doing:
    Project Management:

    • Plan, execute, and oversee customer experience projects from start to finish.
    • Develop project scopes, objectives, timelines, and deliverables in collaboration with senior management and stakeholders.
    • Coordinate internal resources and third-party vendors to ensure seamless project execution.
    • Ensure that all projects are finished on time, within scope, and within budget.

    Customer Journey Mapping:

    • Create and maintain detailed customer journey maps to identify key touchpoints and pain points.
    • Analyze customer feedback and data to understand customer needs and behaviors.
    • Develop actionable insights and recommendations to improve the customer experience.

    Strategy Development and Implementation:

    • Work collaboratively with cross-functional teams to develop and execute customer experience strategies.
    • Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of CX initiatives.
    • Continuously assess and modify strategies based on performance data and feedback.

    Stakeholder Management:

    • Serve as the main point of contact for project stakeholders.
    • Facilitate regular meetings to update stakeholders on project progress and address any issues.
    • Create and deliver presentations and reports to communicate project status and results.

    Data Analysis and Reporting:

    • Collect, analyze, and interpret customer feedback and data from various sources.
    • Develop dashboards and reports to track key customer experience metrics.
    • Based on data analysis, provide actionable insights to senior management.

    Continuous Improvement:

    • Identify opportunities for process improvements and innovation in customer experience.
    • Stay updated on industry trends and best practices in customer experience management.
    • Implement and promote best practices across the organization.

    What You Need for This Role:


    • Bachelor's degree in business administration, Marketing, Project Management, or a related field.
    • PMP certification or equivalent is a plus.


    • Minimum of 3-5 years of experience in project management, preferably in customer experience or a related field.
    • Proven track record of successfully managing and delivering projects on time and within budget.


    • Strong project management skills, including planning, scheduling, and resource management.
    • Excellent analytical and problem-solving abilities.
    • Proficiency in project management software (e.g., Microsoft Project, Asana, Trello).
    • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
    • Ability to analyze data and translate insights into actionable strategies.
    • Detail-oriented with a strong focus on quality and accuracy.
    • Ability to manage multiple projects simultaneously and prioritize tasks effectively.


    • Passion for enhancing customer experience and driving a customer-centric culture.
    • Strategic thinker with a proactive approach to problem-solving.
    • Ability to work independently and as part of a team.
    • Adaptability and flexibility in a fast-paced environment.
    • A creative thinker: You can think innovatively and are open to starting from scratch occasionally

    Method of Application

    Interested and qualified? Go to KingMakers on to apply

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