Customer Experience Officer at The GIG Group April, 2021

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- Customer Experience Officer at The GIG Group
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Posted: Apr 16, 2021

Deadline: Apr 22, 2021
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The GIG group is a holding company for a number of subsidiaries with interests in key sectors of Nigeria’s economy. As a Management outpost, it synthesizes the managerial and strategic needs of the subsidiaries, drives the vision and positions the firms for competitiveness. The group believes that Nigeria, in spite of its seeming vulnerabilities, hold...
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Customer Experience Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Rivers
- Job Field Customer Care, Success and Service
NB: Vacancy exists at our Port-harcourt Terminal.

Requirements:
- BSc/ HND [2.2/ Lower Credit] from an accredited/ reputable tertiary Institution.
Job Description:
- Make or update travel reservation(s) for walk in guest using the online booking system.
- Create and maintain Guests/ reservation records.
- Resolve service matters in-person or virtually.
- Forward booking/traveling reschedule requests to the concerned unit.
- Announce arrival and departure information using the public address system.
- Assist with Guests’ luggage check in.
- Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
- Adhere to all company policies and promote brand Goodwill.
- Promote/ Cross sell the GIGM online booking app and other Company products & services.
- Assist Guests that require special assistance to board or depart conveyance.
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Method of Application

Interested and qualified candidates should forward their CV to: jobs@thegiggroupng.com using the position as subject of email.

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Customer Experience Officer at The GIG Group

Customer Experience Officer

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Customer Experience Officer at The GIG Group

Customer Experience Officer

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