Customer Experience Officer at FMR AGENCY

Job Summary

• We are seeking a proactive and detail- oriented customer experience/marketing assistant to join our team.
• This is crucial for ensuring exceptional customer support and assisting in the execution of our marketing campaigns.
• The ideal candidate will be the primary point of contact for customer inquiries, manage customer data, follow up on leads, and actively support all marketing initiatives and events.

Key Responsibilities

• Responding to customer enquiries strictly via WhatsApp, email, and customer calls during working hours, using only the Company-issued phone and line.
• Matching customers to appropriate products and following up on incomplete purchases.
• Managing basic CRM and customer retention lists with support from the marketing team.
• Following up with leads generated from campaigns, events, or social media.
• Assisting in campaign coordination and execution as directed.
• Participating in and supporting any brand events, activations, or marketing launches as scheduled by the Company.
• Carrying out any other related duties within the scope of work, including those assigned verbally or in writing by the Head of Marketing.

Qualifications

• BSc Degree or HND in Marketing, Business Administration, Communications, or a related field.
• 1 - 2 years of experience in a customer service, marketing, or related role.
• Must be a Female.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Proficiency with marketing tools
• Familiarity with CRM systems and customer support tools (e.g., Zendesk, Intercom) is a plus.
• Ability to multitask, take initiative, and work both independently and as part of a team.