Fieldbase Services Limited is a provider of integrated communication, navigation, and surveillance sales and support services to African industries such as Maritime, Oil & Gas, Mining, and NGOs. The company has offices located in Port Harcourt and Lagos.
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We’re looking for a Customer Experience Agent who is deeply invested in how customers feel, how issues are handled, and how smoothly things run behind the scenes.
You’ll work across teams to improve customer journeys and ensure customers are supported clearly, calmly, and consistently.
What You’ll Do
Deliver high-quality customer support across phone, email, WhatsApp, and digital channels
Handle non-technical customer issues such as service queries, billing questions, onboarding, and account management
Follow and help improve customer experience processes and workflows
Work with internal teams to resolve customer issues end-to-end
Track and contribute to CX KPIs such as response times, resolution quality, and customer satisfaction
Use and maintain CRM, subscription management, and customer engagement tools
Identify recurring issues and flag opportunities for process improvement
Represent the company professionally and empathetically in all customer interactions
Who You Are
Very articulate, confident spoken and written communication
Reliable, organised, and accountable
Obsessed with customer experience and service quality
A patient, calm, and compassionate communicator
A problem-solver who goes the extra mile to get issues resolved
Technology-savvy and comfortable using: CRM systems; Subscription and billing platforms; Customer engagement tools; Genuinely interested in people, not scripts
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