Customer Care Representative at Woodgate Structure Limited

Job Description
A customer service representative (CSR) isresponsible for interacting with customers on behalf of a company.Their responsibilities include:

• Answering questions:
  • CSRs respond to customer questions about products, services, or the company in general.They may answer questions by phone, email, chat, or in person
• Resolving issues:
  • CSRs investigate customer complaints, determine the cause of the problem, and select a solution.They may also process refunds, shipments, and account adjustments.
• Providing information:
  • CSRs may provide information about other products or services to upsell customers.They may also provide information about specifications and features
• Maintaining records:
  • CSRs keep track of customer correspondence and account information.
• Participating in meetings:
  • CSRs may participate in meetings with the customer service team to develop new communication strategies.
• Maintaining confidentiality:
  • CSRs uphold customer confidentiality, especially regarding financial matters and identity.
• Working with sales:
  • CSRs may work with the sales team to create better methods for addressing customer complaints.
  • CSRs can work for many types of businesses, including retail stores, banks, and insurance companies.The specific duties of a CSR may vary depending on the company and industry.

Responsibilities

• Listening to customers' concerns and handling complaints and returns.
• Giving detailed explanations of services or products.
• Working with a sales team to create better methods to address customer complaints.
• Reviewing customer accounts and transactions while resolving issues.