Customer Care Representative at eClinic and Diagnostic Limited

JOB RESPONSIBILITIES

• Welcome patients and visitors, ensuring they feel comfortable and attended to.
• Manage appointment bookings, cancellations, and rescheduling, both in person and via phone or email.
• Assist patients with registration, verifying necessary documents, and updating patient records.
• Provide accurate information about the clinic\'s services, policies, and procedures to patients and visitors.
• Guide patients to the appropriate department or personnel based on their needs.
• Handle billing inquiries, process payments, and issue receipts.
• Address patient concerns or complaints professionally and escalate to management if necessary.
• Ensure proper documentation and confidentiality of patient information.
• Liaise with doctors, lab technicians, and other departments to ensure smooth workflow and communication.
• Perform basic administrative duties such as filing, answering phones, and managing emails.

JOB REQUIREMENTS

• Bachelor\'s degree in arts. humanities or relevant fields.
• Minimum of two years experience in customer service or a similar role, preferably in a healthcare setting.
• Excellent verbal and written communication skills, with the ability to interact professionally with patients and staff.
• Strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries and complaints effectively.
• Ability to multitask, manage appointments, and maintain accurate records efficiently.
• Proficiency in using computer systems, including scheduling software, billing systems, and MS Office applications.
• Ability to resolve patient concerns and escalate issues when necessary.
• Accuracy in handling patient data, billing, and administrative tasks.
• Must present a neat, polite, and courteous demeanor.
• Must handle a fast-paced environment, especially during peak clinic hours.