Job Opportunities at e-Clinic & Diagnostic Ltd

Job Summary

The nurse is responsible for providing high-quality patient care, assisting with medical procedures, and ensuring smooth clinic operations. Duties include monitoring vital signs, administering medications, preparing patients for diagnostic tests, maintaining infection control, and educating patients on health and wellness. The nurse also collaborates with doctors, lab scientists, and other healthcare professionals to deliver comprehensive care.

Responsibilities

• Assist doctors during consultations, procedures, and diagnostic tests.
• Monitor patient vital signs and administer medications as prescribed.
• Ensure proper infection control and maintain a clean, sterile environment.
• Educate patients on treatment plans and preventive healthcare.
• Document patient history, symptoms, and treatment plans accurately.
• Proficiency in basic medical procedures, use of diagnostic equipment, and electronic medical records.
• Support administrative tasks, appointment scheduling, and inventory management.

Requirements

• Diploma/bachelor’s degree in nursing.
• Registered Nurse (RN) with a valid practising license.
• Minimum 2 years in a clinic or diagnostic centre.
• Proficiency in basic medical procedures, use of diagnostic equipment, and electronic medical records.
• Excellent patient care, communication, and organizational skills.

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JOB RESPONSIBILITIES

• Welcome patients and visitors, ensuring they feel comfortable and attended to.
• Manage appointment bookings, cancellations, and rescheduling, both in person and via phone or email.
• Assist patients with registration, verifying necessary documents, and updating patient records.
• Provide accurate information about the clinic\'s services, policies, and procedures to patients and visitors.
• Guide patients to the appropriate department or personnel based on their needs.
• Handle billing inquiries, process payments, and issue receipts.
• Address patient concerns or complaints professionally and escalate to management if necessary.
• Ensure proper documentation and confidentiality of patient information.
• Liaise with doctors, lab technicians, and other departments to ensure smooth workflow and communication.
• Perform basic administrative duties such as filing, answering phones, and managing emails.

JOB REQUIREMENTS

• Bachelor\'s degree in arts. humanities or relevant fields.
• Minimum of two years experience in customer service or a similar role, preferably in a healthcare setting.
• Excellent verbal and written communication skills, with the ability to interact professionally with patients and staff.
• Strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries and complaints effectively.
• Ability to multitask, manage appointments, and maintain accurate records efficiently.
• Proficiency in using computer systems, including scheduling software, billing systems, and MS Office applications.
• Ability to resolve patient concerns and escalate issues when necessary.
• Accuracy in handling patient data, billing, and administrative tasks.
• Must present a neat, polite, and courteous demeanor.
• Must handle a fast-paced environment, especially during peak clinic hours.