Customer Care Officer (CSO) at Pivotage Consulting

Job Summary:  

Our client, a leading Commercial Bank & Financial Institution, is seeking highly motivated and customer-focused Customer Service Officer to join the team. As a Customer Service Officer, you will be responsible for providing exceptional customer service, resolving customers inquiries and issues, and promoting our banking products and services. 

Location: Nationwide (Nigeria)  

Experience: 0–3 years  

Key Responsibilities: 

• Provide exceptional customer service, responding to customer’s inquiries, resolving issues and promoting banking products and services. 
• Resolve customer’s complaints and issues in a timely and professional manner. 
• Escalate complex issues to senior staff as necessary. 
• Maintain up-to-date knowledge about banking products and services, including features, benefits and pricing. 
• Identify sales opportunities and refer customers to other banking products. 
• Maintain up-to-date and accurate customer data, including contact information and account details. 
• Adhere to bank policies and procedures, regulatory requirements, and industry standards. 

 Requirements: 

• A minimum of BSC/HND in any discipline is required. 
• Must have 1-3 years of experience in customer service or related role; experience in a banking or financial environment is an added advantage 
• Excellent customer service and communication skills. 
• Strong attention to details.  
• Ability to work collaboratively in a team.