Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Dec 4, 2025
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Welcome to Amala Sky Lagos, home to the best amala and other Nigerian dishes The Amala Sky experience will leave you mesmerised with an evocative fusion of savour, excitement and lifestyle of the Nigerian landscape.
    Read more about this company

     

    Customer Care Officer

    Job Summary

    • The Customer Care Officer is responsible for managing customer interactions, addressing inquiries, resolving complaints, and ensuring guests receive excellent service from the moment they contact or visit the restaurant.
    • This role requires strong communication skills, professionalism, and the ability to maintain a positive customer experience across all touchpoints, including in-person, phone, and digital platforms.

    Key Responsibilities

    • Welcome and attend to customers politely upon arrival or via phone calls.
    • Respond to all customer inquiries regarding menu items, services, reservations, and restaurant policies.
    • Handle customer complaints promptly and professionally, escalating issues when necessary.
    • Follow up with customers to ensure satisfaction and encourage repeat business.
    • Maintain a calm and friendly attitude during high-pressure situations.
    • Communicate guests’ needs, feedback, and concerns to the appropriate department
    • Assist with reservation management, booking confirmation, and customer follow-up messages.
    • Share daily updates, customer feedback, and operational concerns with the manager.
    • Maintain accurate customer records, reservation logs, and complaint registers.
    • Assist in documenting daily customer interactions and service improvements.
    • Respond to customer messages on WhatsApp, social media, or online ordering platforms.
    • Monitor customer reviews and escalate areas that need improvement.
    • Assist the front-of-house team during busy hours with welcoming customers or directing them to tables.
    • Maintain high standards of personal grooming and professional conduct.
    • Protect customer privacy and handle all customer information confidentially.

    Qualifications & Requirements

    • Minimum of SSCE; OND/HND/BSc in related fields is an added advantage.
    • 1–2 years of experience in customer service or hospitality preferred.
    • Strong communication and interpersonal skills.
    • Ability to multitask and work under pressure.
    • Good problem-solving skills and a positive, customer-first attitude.
    • Basic computer skills; familiarity with WhatsApp Business, and social media engagement.
    • Neat appearance and excellent grooming standards.

    Working Hours

    • Shift-based schedule according to restaurant operations. Must be available to work weekends, evenings, and public holidays.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV jobs@amalasky.com using the job title as the subject of the mail

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Amala Sky Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail