Customer Care Officer at Amala Sky

Job Summary

• The Customer Care Officer is responsible for managing customer interactions, addressing inquiries, resolving complaints, and ensuring guests receive excellent service from the moment they contact or visit the restaurant.
• This role requires strong communication skills, professionalism, and the ability to maintain a positive customer experience across all touchpoints, including in-person, phone, and digital platforms.

Key Responsibilities

• Welcome and attend to customers politely upon arrival or via phone calls.
• Respond to all customer inquiries regarding menu items, services, reservations, and restaurant policies.
• Handle customer complaints promptly and professionally, escalating issues when necessary.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Maintain a calm and friendly attitude during high-pressure situations.
• Communicate guests’ needs, feedback, and concerns to the appropriate department
• Assist with reservation management, booking confirmation, and customer follow-up messages.
• Share daily updates, customer feedback, and operational concerns with the manager.
• Maintain accurate customer records, reservation logs, and complaint registers.
• Assist in documenting daily customer interactions and service improvements.
• Respond to customer messages on WhatsApp, social media, or online ordering platforms.
• Monitor customer reviews and escalate areas that need improvement.
• Assist the front-of-house team during busy hours with welcoming customers or directing them to tables.
• Maintain high standards of personal grooming and professional conduct.
• Protect customer privacy and handle all customer information confidentially.

Qualifications & Requirements

• Minimum of SSCE; OND/HND/BSc in related fields is an added advantage.
• 1–2 years of experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Good problem-solving skills and a positive, customer-first attitude.
• Basic computer skills; familiarity with WhatsApp Business, and social media engagement.
• Neat appearance and excellent grooming standards.

Working Hours

• Shift-based schedule according to restaurant operations. Must be available to work weekends, evenings, and public holidays.