Facility Officer at Smart Partners

Role Summary

• The Facility Officer is responsible for the recruitment, supervision, and performance management of custodians across client locations, ensuring effective delivery of facility services and administrative duties.

Key Responsibilities
Custodian Recruitment & Workforce Management:

• Recruit, onboard, deploy, and manage custodial staff across assigned locations.
• Prepare duty rosters, manage attendance, leave, and replacements.
• Supervise custodians to ensure adherence to service standards, hygiene, and safety protocols.
• Handle minor disciplinary issues and escalate serious cases appropriately.

Site Inspection & Service Quality Control:

• Conduct routine and ad-hoc site inspections across all assigned locations.
• Identify gaps in service delivery and implement corrective actions promptly.
• Ensure facilities meet agreed Service Level Agreements (SLAs) and client expectations.
• Prepare inspection reports and submit findings with recommendations.

Facility Services (4Ps) Coordination

• Oversee delivery of integrated facility services including:
  • Cleaning and janitorial services
  • Pest control services
  • Landscaping and basic premises maintenance
• Coordinate third-party vendors and monitor their performance on-site.

Client & Stakeholder Management:

• Serve as the first point of contact for clients on facility-related matters.
• Resolve site issues professionally and within agreed timelines.
• Maintain cordial relationships with clients, vendors, and internal teams.

Operations, Reporting & Compliance:

• Track consumables, cleaning tools, and basic facility supplies.
• Ensure compliance with HSE standards and company policies.
• Submit weekly and monthly operational reports on staffing, inspections, and issues.

Requirements & Qualifications

• HND / Bachelor’s Degree in Facilities Management, Business Administration, or related field.
• 3–4 years’ experience in facility management, cleaning services, or custodial supervision.
• Experience managing multi-site operations is an advantage.
• Good knowledge of cleaning operations, basic maintenance, and vendor management.
• Strong supervision, communication, and problem-solving skills.
• Willingness to travel frequently across sites within Lagos.
• Basic reporting and documentation skills.

Key Competencies:

• People management & supervision
• Attention to detail
• Client service orientation
• Operational discipline
• Time management and reliability.