Customer Care Executive at Ascentech Services Limited

Job Description:

Our client , a leading company in manufacturing and sales of crafted bathroom and sanitary wares, LED/Solar Lighting solutions and other related accessories seek to fill the below position

LOCATION: Victoria Island Lagos

Customer Care Executive Responsibilities:

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Care Executive Requirements:

• A bachelor’s degree in administration or related field.
• A minimum of 1-4 years' experience in a bathroom and sanitary ware industry.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable